Terms of Service

1. Agreement and Scope

These Terms of Service ("Terms") govern access to and use of the website, product, APIs, and related services provided by Northline CRM("Northline", "we", "our", or "us"). By using the services, you agree to these Terms.

If you use the services on behalf of an organization, you represent that you have authority to bind that organization.

2. Related Agreements and Order Forms

Certain services may require an order form, statement of work, data processing addendum, or other supplemental terms. If there is a conflict, those specific terms control for the covered services.

3. Eligibility and Account Responsibilities

You must be at least 18 years old and capable of entering a binding contract. You are responsible for account credentials, configuration choices, user management, and all activity under your account.

You must promptly notify us of unauthorized access or security incidents involving your account.

4. Service Access and Acceptable Use

You agree not to:

• Use the services in violation of law or third-party rights.
• Attempt unauthorized access, scanning, or interference with system integrity.
• Transmit malicious code, abusive content, spam, or fraudulent material.
• Reverse engineer, decompile, or circumvent technical limitations.
• Use the services to build a competing service using protected functionality.

5. Subscription, Fees, and Billing

Paid plan fees, billing cycles, and renewal terms are defined in your order form, checkout flow, or other commercial documentation. Fees are generally non-refundable except where required by law or expressly stated in writing.

You are responsible for applicable taxes, duties, and similar governmental charges except taxes based on our net income.

6. Customer Data and Privacy

As between the parties, you retain ownership of your customer data. You grant us the rights necessary to process customer data solely to provide, secure, and improve the services in accordance with these Terms and applicable law.

You represent that you have all rights and lawful bases required to provide customer data and permit processing by us and our subprocessors.

7. Intellectual Property

We and our licensors retain all rights, title, and interest in the services, software, documentation, and related intellectual property. No ownership rights are transferred to you other than limited rights expressly granted.

8. Feedback

If you provide suggestions or feedback, we may use it without restriction or obligation to you, provided we do not disclose your confidential information.

9. Confidentiality

Each party may receive confidential information. The receiving party will use reasonable safeguards, limit access to those with a need to know, and use confidential information only to perform under these Terms.

10. Third-Party Services

The services may interoperate with third-party tools, content, or links. We are not responsible for third-party products, terms, availability, or privacy practices.

11. Suspension and Termination

We may suspend or limit access if reasonably necessary for security, non-payment, suspected misuse, legal compliance, or material breach. Either party may terminate for material breach not cured within a reasonable period where required by applicable law.

On termination, your right to use the services ends. Where applicable, we will provide a reasonable data export window in line with your plan or contract terms.

12. Disclaimer of Warranties

To the maximum extent permitted by law, services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data.

Each party's aggregate liability arising out of or related to these Terms will not exceed amounts paid or payable by you for the services during the 12 months preceding the event giving rise to the claim.

14. Indemnification

You will defend and indemnify Northline against third-party claims arising from your customer data, your misuse of the services, or your breach of these Terms, to the extent permitted by law.

15. Export Controls and Sanctions

You may not use the services in violation of applicable export control, sanctions, or trade laws. You represent that you are not prohibited from receiving services under such laws.

16. Governing Law and Disputes

Unless otherwise agreed in writing, these Terms are governed by the laws of the jurisdiction of Northline's principal place of business, without regard to conflicts principles. Disputes will be resolved in the competent courts of that jurisdiction.

17. Changes to Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice. Continued use of the services after the effective date of revised Terms constitutes acceptance.

18. Contact

Questions regarding these Terms may be sent to hello@example.com.